What is my credit balance?
The Prepaid Chipknip is available in different denominations. The standard denominations are € 5, € 10, € 20 and € 50. When you have paid with the Prepaid Chipknip a few times, you can check your balance at all point-of-sale terminals or charging terminals. To do this, please insert your card in the terminal and press the ‘?’ button. The credit balance will immediately appear on the display.
Why is the sales price or the balance on my unused card different to the amount specified on the card?
The balance on the Prepaid Chipknip may differ from the amount you paid for it. This is because of the ‘card fee’, the production costs for the card itself. The vendor can decide to pass on these card costs to you. Since 1 January 2003, there are two ways a vendor can pass on the card costs to customers:
When you buy your Prepaid Chipknip from a vending machine, the card costs have already been deducted from the amount – for example, you buy a card of € 20 and pay € 20. After deduction of a card fee of € 1.50, the credit stored on your Prepaid Chipknip amounts to € 18.50. The card fee is printed on the back of the card.
When you buy your Prepaid Chipknip ‘over the counter’, the value of the card is the same as the amount printed on the card. Then you pay the value of the card plus the card costs. Example: with a card of € 20 and a card fee of € 1.50 you therefore pay € 21.50 for an amount of € 20. In this case, the card fee is not printed on the back of the Prepaid Chipknip.
Is the balance on the Prepaid Chipknip valid for an unlimited period?
The expiry date of the Prepaid Chipknip is specified on the front of the card, after the words ‘valid thru’. This date indicates that you can use the credit balance up to and including the specified date. After that, the balance is no longer valid. You can read more about this in the Prepaid Chipknip consumer conditions.
How can I check my credit balance?
You can easily check the balance on your Prepaid Chipknip at all Chipknip point-of-sale terminals or charging terminals. Simply insert your card into the terminal and press the ‘?’ button. The credit balance will immediately appear on the display.
Can I charge a Prepaid Chipknip?
No, Prepaid Chipknip cannot be charged. At point-of-sale terminals or charging terminals you can check your balance by pressing the ‘?’ button. If you have insufficient funds on your card, you can simply throw it away. Or, if you want to card to be disposed of in an eco-friendly manner, please return your card t to InterEGI. To do this, send your Prepaid Chipknip together with the completed email form reply to Equens. The card is mailed at your own risk.
Equens SE
Prepaid Chipknip Consumer Services
PO Box30500
3503 AH Utrecht
The Netherlands
Can I redeposit the credit balance and have it transferred to my bank or giro account?
If you do not want to make any more payments with your Prepaid Chipknip, you can redeposit you credit balance and have it transferred to a Dutch bank or giro account. This is only possible when there is at least € 5 still remaining on your Prepaid Chipknip. Simply fill in the reply form and send it to us, together with the Prepaid Chipknip card. Remember, we will not handle your request if the Prepaid Chipknip card is not included. A fee of € 1.50 is charged for redepositing your credit balance. This amount will be deducted from the credit balance left on your card.
We will redeposit the balance and transfer it to your account within a month of receiving your request. Please note that your Prepaid Chipknip is mailed at your own risk.
If your question is not answered in the Q&A section, please send us an email to contact us.
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